Business operational architect February 6, 2012Posted by Chris Eaton in architecture, Enterprise Architecture, methodology, methods, people, profession.
Tags: architect roles; business operational architect; architect, IT Architecture, operations; architecture
funny how time flys…200+ days since i made a post. Hard to believe it! t’has been a busy time
One idea I have become very interested in recently is the idea of a Business Operations Architect (better names may exist!).
Let me explain this role. I am very interested if this role exists in organisations already and what i might learn from them
My starting hypothesis is:
- most architects are working on project delivery, architecting new solutions or upgrades to existing ones. Typically they introduce new functionality to end users (business, application or functional architect)
- some architects design infrastructure (technical or infrastructure architect)
- some architects are working on Enterprise Architecture; they plan the future IT landscape of applications and infrastructure
No architects are looking at current applications, their functionality, infrastructure, incidints, problems and supporting environment such as monitoring, capacity, performance, etc .
Therefore: a new role is needed: the Business Operations Architects: they ask and answer the following questions:
- Are users happy with the functionality? what needs to change to improve user experience and function?
- What incidents have happened, how can they be prevented in future?
- What problems exist in the current solution and how can we solve them with future releases?
- Is the supporting operational infrastructure fit for purpose (monitoring, alerting, hardware type/age, software age/support arrangements and if not, what changes are necessary?
They would also play an assist role:
- are new solutions fit for purpose; functionally and operationally? they would lead or participate in architecture reviews
- ensure changes are accurately reflected to documentation such as system scope diagrams, interface specifications, architecture diagrams – these often are out of date relating to atrophy of design
- provide expertise to support incidents and help restore service
is this a good idea, is anyone performing this role, does anyone have a better name for it!